Refund Policy

Last updated: 3 September 2026

We want customers to understand the refund terms before purchasing IELTSTOP. This policy applies to paid access purchased directly through an IELTSTOP checkout, subject to the specific terms shown for the plan at the time of purchase.

1. How to request a refund

Email info@ieltstop.com with your name, account email, purchase date, transaction or order reference and a brief reason for the request. We may ask for information needed to verify the purchase.

2. Review of requests

We review refund requests against the plan and purchase terms that applied when the payment was made. If a plan displays additional eligibility conditions, those conditions apply to that purchase.

3. Approved refunds

Approved refunds are normally returned to the original payment method used for the transaction. The time for the funds to appear can depend on the payment provider and the customer's bank.

4. Payment-provider purchases

If your payment was processed through a third-party marketplace or payment service that requires refunds to be requested through that service, its applicable process may apply. Contact us first if you are unsure where to submit your request.

5. Subscriptions

If a paid plan is recurring, cancellation stops future billing according to the subscription terms. Cancellation by itself does not automatically determine whether a past payment is refundable; refund eligibility is handled under this policy and the terms shown at purchase.

6. Service issues

If you cannot access a service you paid for or believe there is a billing error, contact us promptly at info@ieltstop.com. We will investigate and work to resolve genuine access or billing problems.

7. Contact

Refund and billing support: info@ieltstop.com
Phone: +91 9959608148